FREQUENTLY ASKED QUESTIONS

Shipping and Policies

WHAT IS THE RETURN POLICY?

Return and Refund Policy 
Due to the fragile nature of prints, the cost and the time it takes to process an individual print to order RETURNS ARE NOT POSSIBLE (unless you receive a faulty or damaged print).
** Please take the time to CHOOSE YOUR PRINT VERY CAREFULLY and make sure to measure your space and allow a budget for framing.
Greeting Cards and Furoshiki should be purchased carefully. RETURNS ARE NOT POSSIBLE (unless you receive a faulty or damaged product). 
Products from our WEARABLE ART COLLECTION are print to order, so please choose your item carefully.

I want you to love your Lotus and Lilly Designs handmade order. If you have any issues or questions, please email designsbylotusandlilly@gmail.com within 7 days of receiving your order to discuss. 
If an item is deemed to be faulty, either a refund or exchange will be offered. 
Refunds cannot be given for change of mind. Exchanges may be possible if the product is unused and in original packaging.
Return shipping cost is the responsibility of the customer.
Lotus and Lilly Designs will not be liable for deliveries marked as delivered but not received. Please make contact immediately if your parcel does not arrive in the expected time frame so we can investigate.

SHIPPING/ POSTAGE

Standard delivery service is free Australia-wide for all purchases $100 and over.
Our Wearable Art products are free Australia and New Zealand only.
Australia Post standard delivery service is used for all deliveries with email tracking provided.  Delivery times will vary.

International delivery is standard and includes, tracking, insurance and signature on delivery.
If you require Express Postage contact us for a quote before purchase via email 
e: designsbylotusandlilly@gmail.com

See details below in Order Fulfilment regarding turn-around times for "made to order" products.
Please provide a street or business address and not a PO Box (due to delivery restrictions imposed by Australia Post).
Delivery times may be impacted by COVID-19. 

Order Fulfilment
All ready-made products in-stock will be dispatched within 5 to 7 days. 
These items are: Original artworks on Art paperGreeting Cards, Furoshiki and Table Centre Placemats, Originals one of a kind.

Digital Prints and Wearable Art Products are print to order so please allow 5 to 10 days for production and dispatch it will be worth the wait. 

Out of Stock items
Greeting cards - If "out of stock", please allow 10 to 14 days for producion and dispatch.
Furoshiki textile fabrics - If "out of stock" please allow 14 + days of production and assembly.
If you need your order in a hurry, please send an email and I will advise if an order can be dispatched sooner. 

HOW ARE ARTWORKS AND OTHER PRODUCTS SENT?

Original artworks and Digital Prints
Your original artwork will be carefully rolled into acid-free tissue paper and sent in a secure rigid mailing tube.
All prints will be carefully rolled into acid-free tissue paper and sent in a  rigid mailing tube. When unrolling the print, I suggest you handle it carefully with gloves or clean hands. It may retain the curve from the roll it was sent in when unpacked. If so, carefully unroll keeping the tissue paper on the printed surface for protection, and put it in a safe place laying flat. When ready, take it to your local framer for framing.
Greeting cards.
These will be sent in a rigid mailer.
Greeting cards come with a resealable cello bag and envelope.
Furoshiki textiles fabrics.
These will be sent in a resealable cello bag in a satchel to suit the size of the fabric.
Wearable Art Collection products are all print to order. They will be packaged securely in the most appropriate packaging for each item. If you purchase multiple items of different types they may be sent in individual packages. Note: you will receive tracking for each item.
Originals one of a kind these will be packaged in multiple layers of packing cardboard with an inner layer of bubble wrap, keeping it free of moisture. International may require additional packaging to ensure the artwork arrives safely and free of freight damage, depending on destination. This packaging is included in the purchase price. *See details on product page for further information about tracking and delivery.

DO YOU SHIP INTERNATIONALLY?

Yes, we do.
We are pleased to announce we now ship to the following international destinations.

- New Zealand
- Japan, Malaysia, Philippines, Thailand, Taiwan, Singapore, South Korea, Vietnam
- Canada, United States
- Denmark, France, Germany, Greece, Ireland, Poland, Spain, Switzerland, United Kingdom

PRICING 

All pricing is in Australian dollars AUD. Lotus and Lilly Designs are not required by Australian law to charge  GST. Should this change, we reserve the right to change our pricing without notice. 

PRIVACY

Your privacy is important. Personal information such as name, address, and phone number obtained when placing an order will not, under any circumstances be used by or shared with any party outside of our organisation. Email correspondence will relate directly to your order.